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Delivery

ORDERING

PRE-ORDER

DELIVERY CHARGES

UK MAINLAND

OUTSIDE UK MAINLAND, EUROPE AND ROW

TRACKING YOUR ORDER

DELIVERY INSTRUCTIONS

BACK ORDERS

DAMAGES, DISCREPANCIES AND RETURNS

 

At Garden Trading, we are passionate about excellent customer service and meeting expectations.  Therefore, we aim to despatch all orders within 5-7 working days. For pro-forma orders this will be within 5-7 working days of payment being received or for customers with credit terms, within 5-7working days after the order has been placed.

Should you have any queries at all, please do not hesitate to contact us via email sales@gardentrading.co.uk and we would be happy to assist you.

 

ORDERING

Our minimum order value for each separate UK order is £250 (ex VAT).

If your order consists of only lighting, a higher delivery surcharge is added for orders under £250 (ex VAT).

 

PRODUCTS ON PRE-ORDER

If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.

If your order consists of both in stock and pre-order items, your order will be held until the value of items ready for despatch reaches £250 (ex VAT). The remaining items on your order will then be despatched in stages, once stock arrives to the value of £250 (ex VAT) or more.

Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.

 

DELIVERY CHARGES

 

UK MAINLAND

  

Delivery Method

Transit Time

Cost

Ordering Time

Extra Information

 

Standard

 

3-5 working days

 

8% (orders between £250 - £449)

FREE (orders over £450)

 

 

Any

 

UK Mainland only. Furniture and oversized items may be subject to a carriage surcharge.

 

 

 

OUTSIDE UK MAINLAND, EUROPE AND ROW

Customers in the above locations can order and pay in either GBP £, EUR € or USD $.

The minimum order values for each separate order is GBP £800, EUR €1,000 or USD $1,120.

We have additional terms for online retailers, which are available on request.

Deliveries into Europe will be made within 14 days of payment being made or from date of order for customers with credit terms.

Delivery charges as follows:

  

Country

Order Value

GBP

EUR

USD

GBP

EUR

USD

£800-£1600

€1000-€2000

$1120-$2240

£1600-£3200

€2000-€4000

$2240-$4480

Austria

10%

5%

Belgium

10%

5%

Bulgaria

25%

13%

Croatia

25%

13%

Cyprus

30%

15%

Czech Republic

10%

5%

Denmark

30%

15%

Estonia

20%

10%

Finland

30%

15%

France

10%

5%

Germany

10%

5%

Greece

25%

13%

Hungary

25%

13%

Ireland

10%

5%

Italy

15%

8%

Latvia

20%

10%

Lithuania

20%

10%

Luxembourg

10%

5%

Malta

25%

13%

Netherlands

10%

5%

Northern Ireland

10%

5%

Poland

10%

5%

Portugal

25%

13%

Romania

25%

13%

Slovakia

15%

8%

Slovenia

30%

15%

Spain

15%

8%

Sweden

30%

15%

Switzerland

25%

13%

  

If your country is not in the above table, freight charges are done on a quote basis. Please contact our sales team on 01993 847334 or email sales@gardentrading.co.uk.

Alternatively, the goods can be collected for FREE from our warehouse with your own shipper. This can be specified at the checkout.

   

TRACKING YOUR ORDER

To track an order, please contact our sales team on 01993 847334 or email sales@gardentrading.co.uk with your order number.

 

DELIVERY INSTRUCTIONS

Signatures are required for all deliveries. If someone is not available to sign for your delivery, this may incur a charge for re-delivery. In some instances our couriers may leave a calling card for you to arrange re-delivery.

If you specify a place for the courier to leave your parcel without a signature, you are accepting liability if the parcel goes missing or becomes damaged. We will not compensate you for this. If you are concerned that there is not a safe place to deliver the order, please give a delivery address where someone will be in to accept the delivery.

 

BACK ORDERS

We endeavour to display our complete range with the aim to hold stock. However, if an item goes out of stock at the time of ordering, we do offer a back-order service. We will either wait for the whole order to be in stock to ship together, or if there is an extended delay we will ship the partial order (once it reaches a minimum of £250 ex VAT) with the balance to follow.

We reserve the right to make the decision on whether to split the order or not, but you do have the option of paying two lots of carriage so that available items may be shipped straight away.

Once a back order comes into stock, we will send the item out automatically. If you change your mind about an item that you have pre-ordered, then it is your responsibility to cancel that order.

If a back order is older than 3 months, we will contact you to ask if the goods are still required and to inform you of the expected delivery date if available. At this time, if goods are not required, the back-order items will be cancelled.

We only offer a back-order system for customers within the UK Mainland. 

We are unable to apply any promotion or discounts to back orders.

 

DAMAGES, DISCREPANCIES AND RETURNS

To find out more information about our terms related to damages, discrepancies and returns please visit our returns page.